Returns & Refunds
We are happy to support any enquiry regarding the return of goods where you are not completely satisfied with your purchase from us. The below information is a guide to the type of returns we can accept and how you can contact us.
**You can return any item and receive a full refund within 15 days of the date you received your order. Please note that we are currently unable to exchange items.
For us to process your refund as quickly as possible, the item(s) must be returned:
- through the Evri returns service at any ParcelShop
- in the original undamaged condition
- in the original packaging
- within 15 days of the day, you received them.
- with a copy of your original delivery note*
If you no longer have your delivery note, please ensure that you include a note in the parcel with details of your name, address, and order number. Failure to include these details may result in your return remaining unprocessed.
How will I be refunded?
Refunds will be processed upon receipt of the item(s) at our Postscript Returns Office. Please be aware that refunds can take up to 10 working days to appear on your statement.
How do I start the returns process?
Click here to access the Evri returns portal and follow the instructions on screen.
If you have any queries, or if you would like us to arrange your return for you via the telephone, please click here to contact us.
We do not offer returns for overseas orders. Please call our Customer Services team on 01626 897 123 if you require support with your overseas order.