Shipping and Delivery
What delivery options are available?
We have two UK delivery options available when you order online or by phone:
• Delivery Address – delivery to an address of your choice
• Collect Your Order – select your local ParcelShop/Locker and collect your order at a time to suit you
UK delivery costs and estimated delivery times:
Free UK standard delivery on all orders over £25 online‬‬
All orders (standard delivery): ‬£3.00
Next day (orders placed before 2pm Mon – Fri)â€â€: ‬£6.00‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
Standard deliveryâ€: ‬3–5†‬working days†(‬Highlands and Islands 5–7†‬working daysâ€)‬
Next day delivery (orders placed before 2pm Mon – Fri)â€â€â€: ‬All UK excluding Highlands and Islands. Occasionally, and usually due to poor weather conditions, there may be some postcodes where Next Business Day is temporarily unavailable.
Who will be delivering my order?‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
All our parcels are delivered in the UK by Evri.
Do you offer international delivery?
Yes - we offer international delivery to all countries except those listed in the ‘Exclusions’ section on this page. We do not offer a replacement service for international orders.
Please see below for estimated delivery times. Some deliveries may extend outside of the below timeframes due to delays outside of our control such as weather conditions or transportation issues. You can contact your local postal service for current incidents that may impact a timely delivery.
| Region | Delivery aim |
| USA & North America | 5-11 days |
| Western Europe | 3-8 days |
| Eastern Europe and the Balkans | 5-11 days |
| Australia, New Zealand & the Far East | 6-11 days |
| Middle East | 5-11 days |
| Central & South America, Africa & Asia | 6-11 days |
Exclusions
We are not currently able to deliver to the following countries:
| Afghanistan Belarus Belize Bolivia Brunei-Darussalam Cambodia Central African Rep. Dominica Fiji French Guiana Gambia Grenada Guadeloupe |
Honduras Iraq Lesotho Liberia Libya Martinique Namibia Nicaragua Panama Papua New Guinea Paraguay Puerto Rico Reunion |
Russia Sierra Leone St. Kitts & Nevis St. Lucia St. Vincent Sudan Suriname Swaziland Tunisia Turkmenistan Ukraine Vanuatu Venezuela |
What charges can I expect for my overseas order?
EU VAT
We aim to make overseas delivery as simple and cost effective as possible for our customers. Our prices are therefore set inclusive of VAT so that our customers do not have to pay additional import VAT to receive their goods on orders that are less than £120 (excl. p&p).
Import Duty for EU Countries
Any overseas orders that exceed £120 (excl. p&p) are likely to be liable for import duties and VAT at the point of import into the EU country. Postscript Books has no control over these charges for import clearance for orders. If you are placing a large overseas order, you can contact our Customer Services Team for support:
• by calling 01626 897123 (8am–6pm, Monday–Friday)
• or by emailing help@psbooks.co.uk
Are any EU countries exempt from delivery at present?
No
Overseas Delivery Charges
We do not make a profit from our delivery charges: delivery costs for orders outside of the UK are based on product weight and country of destination. You can use the Shipping Calculator in the 'Order Summary' section of the Basket to estimate delivery costs. You can also see the weight of each product in the Basket, making it easy to see which titles may be causing high overseas delivery costs. Please note that the total order weight shows on the Payment page. If you are ordering by phone, our team will be able to let you know the delivery charge.
Who can I contact regarding Evri's UK delivery service?
If you have received poor service from an Evri delivery driver and you would like your feedback passed on to support their driver training, please let our Customer Services Team know via your preferred channel at Contact Us. We will take on your feedback and ensure that it is directed to the relevant department within EVRi to support the improvement of their services.
If you would like to contact Evri direct, you can do so via the following contact information:
Evri Customer Services:
Telephone – 0330 333 6566
Can I split my order over multiple addresses?
We are currently unable to send different parts of the same order to multiple addresses.
My delivery has not arrived - what do I do?
First check your tracking information via the links sent by email/SMS. This should indicate where your parcel is and whether it is still out for delivery.
If your tracking is not working or it is showing as delivered but you have not received your order, please give our Customer Services Team a call on 01626 897123 (8am–6pm, Monday–Friday) and they will contact the courier to find out where your parcel is and when it will be delivered.
